Customer service promise - The Recliner Factory

Our customer service charter for total peace of mind

demo-img1Your peace of mind is assured with every purchase made from The Recliner Factory and we are proud of our reputation for honesty and integrity in all our dealings – just look at what our customers have to say about us. We are totally confident in the quality of our products, always focus on your needs and never pressure sell. Buying direct from us means:

  • Free no obligation home demonstration to try before you buy
  • Wide range of models available
  • No foreign imports
  • British made to the highest BSN ISO9001 standard
  • Compliant with the most stringent British fire retardant standards BS 7177
  • Choice of optional extras including built-in massage
  • Hand-built by the finest British craftsmen
  • Custom-built for you direct from our factory
  • A choice of flexible payment methods
  • Free delivery and installation
  • Free disposal of your existing chair
  • Demonstration again on installation
  • 3 year guarantee included
  • Any warranty issues attended by own trained engineers