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Tried & Trusted  

Frequently Asked Questions






Here are some of the questions we get asked frequently.

As many of our products are made specifically to fit the individual customer, it is difficult for us to display prices, as we would not want to mislead anyone. We also offer a wide range of optional extras so no two of our products are exactly the same.

This is why we offer a free no obligation home demonstration so you can experience the product first hand, discuss the benefits and choose your options to make the product your very own.  For more information about pricing contact us today for a free no obligation home demonstration where one of our trained advisors can give you a price for your Recliner Factory product.

We are a well established British manufacturer of furniture with over 25 years of experience behind us. Operating from a purpose built factory situated in the heart of the West Midlands allows us to draw on the wealth of skills and knowledge provided by the local workforce in this area with its traditional links to the furniture industry.

So, unlike some imports, our furniture is built with care and attention by true craftsmen employing unrivaled quality standards and using only the finest raw materials. And don’t forget – at the Recliner Factory you buy direct. As we manufacture our own chairs, we keep our costs down, so you can enjoy all the benefits of a luxury, hand crafted riser recliner at a factory direct price. We truly believe you won‘t find a better chair at a better price!

Trust Pilot is a nationally recognized and trusted review scheme for recording customer feedback. Upon purchase of your Recliner Factory product you will receive a feedback email from Trust Pilot. 

You will then be asked to rate The Recliner Factory for your experience. We then allow you to provide additional comments in a “Comment Box” where we encourage you to write more information that will be useful to improve our customer service.

We know that choosing the right riser recliner is an important decision – so we naturally offer you the opportunity of trying one in the privacy and comfort of your own home before making any purchase choice. Wherever you are in the UK, one of our trained, nationwide advisors will call by appointment, bringing a demonstration model for you to try. You can experience the various recliner positions, see how easily the riser function lifts you to your feet, even enjoy a relaxing massage!

Our primary aim at this point is to make a full assessment of your needs and advise on which of our models and size options will best suit you and your home. You will also get the chance to ask questions and choose and discuss colours, fabrics and optional extras. We will leave you with a quotation and, after that, the choice is entirely up to you.

We actively encourage you to have a friend or family member present at the time of demonstration. This normally makes people feel more at ease and comfortable within their own home. All home demonstrations are without obligation so we like to make it as much of a pleasant experience as possible.

We aim to get your product to you as quickly as possible however, please bear in mind that we hand-build all of our chairs to your requirements so can take 3-4 weeks for manufacture to be completed.

We will contact you once your product is ready and arrange a suitable delivery date with you.

Our installation engineers will call you on the morning of your delivery and advise you of an approximate time. All you need to do is be there, they will deliver, install and demonstrate the product for you.

Once complete they take away all the packaging and even your old product if previously requested. All part of our complete service.

At The Recliner Factory we make our recliners to suit your specific requirements, so you are provided with the correct support to keep you comfortable.

Not only can our products help to increase your independence and help you to relax, our riser recliner chairs can offer you temporary positional relief from backache, arthritic pain and aching joints.

If you have a long-term illness or you’re disabled, you might not have to pay VAT on certain goods and services that you buy or bring into the UK. For more information visit the HM revenue and customs website or call us on 0800 988 2898

You can contact us by completing our simple online form or call us for free on 0800 988 2898 for more information on any of our products and services.