Frequently Asked Questions

Here's a selection of our most frequently asked questions. Can't find the answer? Call our customer care team on 0800 988 2898 or use the live chat feature.

Why don't you display prices on your website?

As many of our products are made specifically to fit the individual customer, it is difficult for us to display prices, as we would not want to mislead anyone. We also offer a wide range of optional extras so no two of our products are exactly the same. This is why we offer a free no obligation home demonstration so you can experience the product first hand, discuss the benefits and choose your options to make the product your very own. For more information about pricing then contact us today for a free no obligation home demonstration where one of our trained advisors can give you a price for your Recliner Factory product.

Why don't you have a store?

We understand that often it is difficult to get out and about to shop around for a chair. When you have a particular need for a riser recliner chair, its a hassle to go to to a store. Why visit endless stores when we can bring the demonstration to you in the comfort of your own home? 

What's involved with my home demonstration?

We know that choosing the right riser recliner chair is an important decision – so we naturally offer you the opportunity of trying one in the privacy and comfort of your own home before making any purchase choice. Wherever you are in the UK, one of our trained, nationwide advisors will call by appointment, bringing a demonstration model for you to try. You can experience the various chair positions and even enjoy a relaxing massage!

Our primary aim at this point is to make a full assessment of your needs and advise on which of our models will best suit you and your home. You will also get the chance to ask questions and choose and discuss colours, fabrics and optional extras. We will leave you with a quotation and, after that, the choice is entirely up to you.

Can I have someone with me at the home demonstration?

We actively encourage you to have a friend or family member present at the time of the demonstration. As we are coming to your home, it's incredibly important to us that you feel at ease and comfortable with us being in your home. All home demonstrations are without obligation so we like to make it as much of a pleasant experience as possible.


Is delivery included?

We offer free delivery, installation and demonstration with all our riser recliner chairs. Our friendly engineers will deliver your chair for you and ensure you are happy with the controls and correct care before leaving. It's all part of the excellent service with offer. 

What happens to my old furniture?

As part of our service with offer a FREE removal of your old chair. Our engineers will remove and take away your old chair and replace it with the installation of your new riser recliner chair.

What do I do on the day of delivery?

Our installation engineers will call you on the morning of your delivery and advise you of an approximate time. All you need to do is be there, they will deliver, install and demonstrate the riser recliner chair for you. Once complete, they take away all the packaging and even your old chair if previously requested. All part of our complete service.

How long does it take to deliver?

Our range of chairs are handmade to order, so the delivery time may vary. If you would like to know how long your chair will take to deliver, please call us free on 0800 988 2898 and a member of our customer service team will be able to help.

What do I do if I have problem regarding my delivery?

If you have a concern with the delivery of your furniture then we are here to help. Please call our friendly Customer Service Team on 0800 988 2898.

Riser Recliner Chair

What is a dual control riser recliner?

We offer dual control on most of our riser recliner chairs. This simply means both the back controls and feet controls can move independently of one another. This means you are able to find the perfect comfortable position.

Does my chair come with a warranty?

Your chair comes with a 3 year manufacturers warranty as standard for your peace of mind.

How do I use my rise recliner chair?

When your riser recliner is delivered, our friendly installation engineers will give you a demonstration and ensure you are completely happy with working the controls before they leave.